Radio Vice Online moving servers – yet again

As you may have noticed, we’ve had some Web server issues here at Radio Vice Online for the past six days. After a total failure (in my opinion) of a “migration” last Wednesday night, I elected to go with a new Web host. After testing on Monday, most of the files and the database were moved Tuesday.

I’m not going to go through the details of the nightmare, but let’s just say we’re in a “better place” for future growth (hopefully).

If you are seeing this post, that means you too are seeing Radio Vice Online at our new home. Usually, “domain propagation” as they call it takes 24 to 48 hours, but many visitors reported they were seeing the site on the new server last night.

Special thanks to Erik – who occasionally posts here – for showing me a trick that allows me to see the new site even though my ISP’s DNS server was not updated yet.

So what happened? (Yes, this is the short story without the details.)

In early August I found out our Web host – that I have been working with for nine years – sold their customers to a large company (Endurance International) who now owns and manages more than 20 different hosting companies; using more than 20 different names. (That should have been a huge clue…) I found this out in early August by stumbling into some support issues right after Endurance purchased Apollo Hosting.

Communications with the “new” Apollo Hosting has been terrible. To this day I have still not gotten an e-mail from them without having someone send it to me directly.

The original “migration” to the new Endurance International servers (they are still calling themselves Apollo Hosting) was to take place Aug. 11, which was moved to Aug. 14, which was moved to Aug. 21, which was finally done Aug. 26-27. Every time they canceled the move, they never told me.

In early August I was assured we were going to get the exact same configuration and resource level we were getting before. After the move, it was quite obvious their new configuration was not what we had before.

After the “migration” we started having major issues. The new company now claims we were getting more resources than we were paying for and they were just being strict about the limits. Nice…

I guess that includes automatically shutting down the Web server at 10:52 p.m. ET on a Sunday night when there were under 20 unique visitors on the site – and not telling me. Nice…

What’s left to do? We’ll I still have to restore the images uploaded in 2008, but 95 percent of the images from 2009 should be up.

Thanks for sticking with us! The visitors to this site, and the comments you post, is really the driving force to keep posting and cutting video for myself and Jim.

4 replies
  1. SoundOffSister
    SoundOffSister says:

    Thanks for your hard work Steve. I understand little of what you describe, which makes your efforts all the more impressive!

  2. Darlene
    Darlene says:

    LOL Steve, isn't it amazing?  You mean you want it to work right for the money you are paying?  LOL, LOL  Tsk, tsk for them not realizing that some customers, specifically RadioViceOnline, need to get priority attention!  Thanks for all your hard work.  And thanks to Erik too.  And Jim too.  🙂  I look forward to checking out the blog every day.

  3. Dimsdale
    Dimsdale says:

    Now Steve, close your eyes and try to imagine that you were dealing with an Obama government run, public option server…..

     

    In cyberspace, no one can hear you scream….

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